Return & Refund Policy
Return & Refund Policy – Downtown Boutique
Customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return or refund under the conditions described below.
Return Eligibility
Customers may request a return within 30 days of receiving the item.
To qualify for a return, items must:
Be unused and unworn
Be in original condition
Include original packaging and accessories
Non-Returnable Items
For hygiene and product integrity reasons, the following items cannot be returned:
Used or worn items
Damaged items caused by customer misuse
Clearance or final sale products
Personalized or customized items
How To Request a Return
To request a return, follow these steps:
Contact us at info@downtownboutique.shop
Provide your order number and reason for return
Our support team will review your request
If approved, you will receive return instructions
Returns sent without approval may not be accepted.
Return Shipping Cost
Customers are responsible for return shipping costs
If the item arrives damaged, defective, or incorrect, Downtown Boutique will cover return shipping
Refund Processing
Once returned items are received and inspected:
Approved refunds are processed within 5–7 business days
Refunds are issued to the original payment method
Processing time may vary depending on your payment provider
Exchanges
We replace items only if they are defective, damaged, or incorrect. Customers should contact support to request exchanges.
Late or Missing Refunds
If you have not received your refund:
Check your bank or payment account
Contact your payment provider
If the issue continues, contact our support team
Contact Return Support
Downtown Boutique
Shop Location: 216 Avenida Del Mar A, San Clemente, CA 92672, United States
Phone: +1 (949) 492-1334
Email: info@downtownboutique.shop
